Shipping Policies

Shipping


Please note that Home Comfort Centre reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at 1-844-998-0998 or email us at onlinesupport@homecomfortcentre.com.

General Policies

Home Comfort Centre ships to P.O. Box or RR addresses by Canada Post only. We are sorry for any inconvenience this may cause.

All orders to "but not limited to" Yukon, Northwest Territories, Nunavut, and Newfoundland will be assessed an additional shipping charge - contact us for a shipping quote or place your order and we will get back to you. All porcelain, ceramic products including toilets, sinks and bathtubs do not qualify for FREE shipping. Please contact us for a shipping quote.

Home Comfort Centre will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with UPS, Canada Post, FedEx, or Purolator and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. Home Comfort Centre will provide necessary assistance as required.


Shipping Methods

All orders are shipped by either UPS, Canada Post, FedEx or Purolator. You may indicate your preference via email or phone. However, Home Comfort Centre reserves the right to select the carrier of its choice. All appropriate packaging materials are used to meet the shipping requirements of the carriers.

All orders are ground-shipped using standard-shipping. Estimated times are 1-2 business days for Ontario, and 1-6 business days for other provinces.

You may request for expedited/express shipping at an additional cost to you by contacting us after placing your order. However, it is not guaranteed that the necessary change will be made to your order in time.


Order Tracking

Once your order is shipped, our customer support staff will send you a tracking number by email to your email address in your account file. Please make sure your email address is correct. You can then go to either www.fedex.com or www.canadapost.ca or www.ups.ca to track your order. Please note that the tracking number is sent out the following day, and your order may already be out for delivery by the time you get the email.