Store Policies

General Policies
Visiting this site and placing orders for goods are governed under the laws of the province of Ontario and applicable laws of Canada.

All content on this site-logos, images, product images, graphics, text-is property of Home Comfort Centre or our content suppliers and is protected by Canadian and/or U.S. copyright. Content may not be reproduced for commercial use without express written permission of Home Comfort Centre or our content suppliers.

Accuracy of Information
We take every effort to ensure that the information on our website is accurate; however, Home Comfort Centre reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at 1-888-963-1688 or email us at [email protected]

Home Comfort Centre makes every effort to ensure information and images are correct and accurate, however, we cannot guarantee that product information and images are error-free. If an error is noticed, we will correct it as soon as possible. Weights may be an approximation.

Shipping
Home Comfort Centre ships to P.O. Box or RR addresses by Canada Post only. We are sorry for any inconvenience this may cause.

All orders to (but not limited to) Yukon, Northwest Territories, Nunavut, and Newfoundland will be assessed an additional shipping charge - please contact us for a shipping quote or place your order and we will get back to you. 

All porcelain, ceramic products including toilets, sinks, bathtubs, shower enclosures, shower doors, and composite materials are ineligible for free shipping or shipping by standard courier/post.  Standard courier/post shipping insurance excludes coverage of ceramic and porcelain items.  These items require special handling and care.  For orders containing these items, simply proceed to place your order and we will provide a shipping quote to you by email. After receiving your quote you may choose to revise your order before it is processed.  Your order will be shipped upon acceptance of the shipping quoteWe carefully package our shipments to try to minimize damage during shipping.

For expensive or fragile items, we suggest to contact us to purchase additional shipping insurance when available, standard shipping does not include insurance.   The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with UPS, Canada Post, FedEx, or Purolator and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs.  Home Comfort Centre will provide necessary assistance in the process as required.  Home Comfort Centre is not responsible for goods lost, damaged, or stolen once they have been shipped.

Shipping Methods
All orders are shipped by either UPS, Canada Post, FedEx or Purolator. You may indicate your preference via email or phone. However, Home Comfort Centre reserves the right to select the carrier of its choice. All appropriate packaging materials are used to meet the shipping requirements of the carriers.

All orders are ground-shipped using standard-shipping. Estimated times are 1-2 business days for Ontario, and 1-6 business days for other provinces.

You may request for expedited/express shipping at an additional cost to you by contacting us after placing your order. However, it is not guaranteed that the necessary change will be made to your order in time.

Order Tracking
Once your order is shipped, you will receive a tracking number sent to your email address. Please ensure your email address is correct. You may then go to either www.fedex.com or www.canadapost.ca or www.ups.ca to track your order. From the time your receive the email with tracking number, please allow some time for the tracking number to be updated with details.

Upon Receipt of Your Order
Please inspect your merchandise immediately when you have received it.  If the item is damaged or has missing parts, please notify us within 3 business days.  Should there be any damage visible when inspecting your order, please note the damage on the Bill of Lading and notify the carrier.  Damages not noted at the time of delivery may not be covered for refund or replacement.

Defective merchandise although rare, may be returned subject to the conditions of the Returns & Replacements policy below.  We will gladly assist customers with resolving any issues with the purchased item, usually by way of an exchange or replacement; however requested refunds for defective merchandise will have a 20% restocking fee.  Shipping charges for refunds are to be paid by customer.  Please contact us via our contact form or call +1 (647) 694-3898 for a Return Authorization Number. After our 14 days policy, the manufacturer's warranty will apply.

Returns & Replacements
We will credit your purchase, less any shipping and handling (including promotional shipping costs - some orders receive free shipping only if you keep the product).  Returns made within 14 days of receipt will not be charged a restocking fee, subject to the conditions below.  All other returns may be assessed a minimum restocking fee of 20%.  All returns must be in like new condition, in original packaging in the condition it was received, with instructions and accessories; items returned in less than new condition may be subject to additional restocking fees.

Items returnable for store credit or exchange only: 

  • Kitchen and bath fixtures

    • Toilets and bidets (Only if unopened)

    • Fixtures, such as faucets, accessories, but excluding toilets and bidets (Only if not installed)

  • Air  & water filter systems, replacements and pads.  (Only if unopened)

Items may be returned with these exceptions:


  • Special and/or custom order items (Generally, items that are not in stock and which are also not a regular stocked item; or any item customized to fulfill your order)

  • Items that have been used and/or installed

  • Items that are part of an installation order (e.g. Water softeners, central air purifiers, water heaters, etc)

  • Hygiene critical products including air purifiers, humidifiers, and water filters that have been opened and/or used.

  • Kitchen and bath fixtures that have been installed.

  • Items marked final sale.

  • Services, delivery services, installation, and other labour charges.

  • Bulk or special discounted order and purchases (Regular store sale items excepted)

What you'll need to process a return or exchange:

  • Original invoice or order number of your purchase

  • Original packaging and all items originally included (includes any bonus items and gifts with purchase)

  • Payment method originally used

    • Credit card transactions will only be refunded to the original credit card

    • Cash refunds over $300 will be refunded by cheque in 7-10 working days

  • We recommend to be prepared to present identification.  We may request Canadian government issued photo ID to confirm the transaction.

Please call us at +1 (905) 886-6621 Monday-Friday 10am-6pm EST or use our contact form for a Return Authorization Number and instructions on how to ship.

Return shipping charges are not included. Full credit for the amount purchased minus shipping charges will be issued to the same credit card as purchased with. Credit will be posted within 72 hours of receipt of merchandise.  Please allow bank processing time for credit card refunds to appear on your statement.

Product Warranty and Service

Often a quick conversation with our staff can solve most problems. If the problem persists, or if you feel the product is defective, our staff will initiate a warranty. Depending on the issues, this may involve the original supplier, or it may be a simple replacement on the spot. Our mission is to solve the problem as painlessly and as quickly as possible. If your product is defective within 30 days of purchase, we will handle the replacement or repair of the product on your behalf.  Products beyond 30 days will have their warranty service supplied by the manufacturer.  Products marked Final Sale, Clearance, As-Is or that have been registered with the manufacturer will have the full duration of the warranty service provided by the manufacturer, even if it is within the 14 day period.  Please refer to the manufacturer’s warranty of the product.